Your data is fully secure and confidential at New Pick

1. Introduction & Scope

New Pick (referred to herein as "we", "us", or "the platform") is an online Sports Betting and gaming service operating for users in Bangladesh. This Privacy Policy ("Policy") applies to the newpick.app website and all associated applications or services.

By registering with new pick or using any of our services, you agree to the collection and use of your personal information as described in this Privacy Policy. This Policy should be read alongside our Terms & Conditions.

We believe privacy is a fundamental right. That's why new pick is fully committed to being transparent about how your information is handled. We only collect what's necessary to provide you with the best possible experience.

2. Information We Collect

New pick collects several types of information, which can be divided into two main categories:

Personal Information

When you register with new pick or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Current Address
• Mobile banking account details (for transactions)
• Profile photo (optional)

Automatically Collected Information

Certain technical information is collected automatically while you use the platform:

• IP Address & Device Information
• Browser Type & Operating System
• Activity logs on the platform (login times, betting history)
• Information collected through cookies and similar tracking technologies
• Location data (with your consent only)

3. How We Collect Information

New Pick collects information through the following methods:

• Directly provided: Information you provide directly when filling out registration forms, KYC forms, or contacting support.
• Automatic Collection: Collected while using the platform via cookies, web beacons, or log files.
• Third Parties: Limited information shared with payment providers (bKash, Nagad) or identity verification agencies.
• Social Login: If you log in using a social media account, we collect basic profile information from that account.

For every piece of data we collect, we ensure it is used for a specific purpose only — we never ask for more information than is necessary.

4. How We Use Your Information

New Pick uses the information we collect solely for the following purposes:

Your information will never be used beyond the purposes outlined in our Privacy Policy. If we ever need to use it for a new purpose, we will notify you in advance.

5. Data Sharing Policy

New pick does not sell your personal data to any third parties. However, information may be shared in the following limited circumstances:

• Payment Provider: Minimum necessary information to process transactions via bKash, Nagad, Rocket, or your bank.
• KYC Service: With identity verification agencies, strictly for verification purposes.
• Legal Obligations: In compliance with lawful directives from government or regulatory authorities under Bangladesh law.
• Fraud Prevention: With relevant authorities to prevent fraud or money laundering.

In the event of a change in company ownership or a merger, your information may be transferred to the new entity. We will notify you by email in advance.

6. Cookies & Tracking Technologies

New Pick uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for the site to function properly. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze site usage and improve your experience.
• Security Cookies: To prevent fraud and unauthorised access.

You can disable all non-essential cookies at any time through your browser settings. Note that some features may become limited as a result.

7. Data Retention Period

New pick retains your data for a defined period, after which it is securely deleted:

• Account Information: For as long as your account is active, and for 5 years after closure.
• Transaction Records: 7 years from the date of the last transaction (as required by law).
• KYC Documents: 5 years after account closure.
• Cookie Data: 30 days to 1 year (depending on cookie type).
• Support Conversations: 2 years from the date of last contact.

8. Your Rights

As a New Pick user, you have the following rights over your own data:

To exercise any of these rights, email us at support@newpick.app. We will respond within 30 business days.

9. Protection of Minors

New Pick is strictly not intended for anyone under 18. We do not knowingly collect personal information from minors.

• At the time of registration, age verification is mandatory.
• Suspected underage accounts are suspended immediately.
• Parents can contact us to close their child's account.
• Any minor's data collected inadvertently will be deleted immediately.

10. Security Measures

New pick uses industry-leading security technology to keep your data safe:

• SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall: An advanced firewall system blocks unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Masking: Access to sensitive information is restricted to authorized personnel only.
• Incident Response: A rapid response plan is in place for any security incidents.

Please note, however, that no transmission over the internet can be guaranteed to be completely secure. Keep your account password strong and never share it with anyone. If you notice any suspicious activity, contact us immediately.

11. Changes to the Privacy Policy

New Pick may update this Privacy Policy from time to time. Changes may be made due to legal requirements, the introduction of new services, or security improvements.

• For significant changes, advance notice will be sent to your registered email address.
• Updates will be reflected by changing the "Last Updated" date at the top of the page.
• Continued use of the platform after any changes constitutes your acceptance of the updated Policy.
• If you do not agree to the changes, you have the right to close your account.

We encourage you to check this page regularly to stay informed about the latest version of our Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@newpick.app
• Live Chat: Available 24/7 via our website
• Response Time: Usually within 1–4 hours

Our dedicated privacy team is always on hand for formal data protection complaints. We take every complaint seriously and aim to resolve it within the stipulated timeframe.